Found a Stolen U-Haul Trailer. REWARD??? - Honda Rincon Forum : RinconRiders Honda Rincon Forums


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Old 06-13-2010, 06:43 PM   #1 (permalink)
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Default Found a Stolen U-Haul Trailer. REWARD???

On our return trip from the East Ride our last stop before getting home was at a State operated Rest Area. Since Bella made the trip with us, we had to take turns walking Bella so we had been there for more than a few minutes. When we pulled up we commented on this REALLYnice relatively new U-Haul dual axle car hauler(probably a new value of approx $5,000) sitting unattended in the truck parking lot.

Once everyone felt better, we decided to investigate the trailer. Posted on the tailgate was an 800 number to report damage or if it was unattended. Once giving the guy all the pertinent information regarding the trailer, he stated their records showed it had been turned into a U-Haul dealer in Foley, Alabama. A far cry from where it sits right now. They were going to investigate the matter further and we asked that they call to let us know the outcome.

We got back on the road and a few minutes later the phone rings and its the guy from U-Haul. He immediately begins talking as though he's speaking to someone from U-Haul of Auburn, Alabama saying that the trailer needs to be picked up and returned to their lot. When he paused, we let him know who he was talking to and asked if we could be paid to return it to Auburn since we had reported it stolen. He quickly said he had made a mistake and we asked to speak to a supervisor. After being held on the line for a few minutes while he explains his blunder to his supervisor, the supervisor said she was not interested in getting our name and address and that the "reward" she was willing to offer for the return of the trailer was $10.00 off a trailer rental!!!HAHAHAHA!!!

We decided we would rather get our satisfaction from reporting via the internet exactly how customer service works with U-Haul.

Seems to me that the term "good citizen" doesn't really mean muchanymore. Sounded as through they would rather file an insurance claim than get their merchandise returned.

Anyone feel the same?

SA&LJ
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Old 06-13-2010, 07:21 PM   #2 (permalink)
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I remember back when you used to drive down the road and wave and everyone waves back. Now if you break down you have to worry about getting murdered!!! Do you feel like you wasted your time Sunk?
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Old 06-13-2010, 09:13 PM   #3 (permalink)
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I'll speak first. YES - it did feel like a waste of time. There was absolutely no appreciation that we even called about the trailer. And you are right - I would hate to think I ever got stranded on the side of the road - becuase then I would only feel like a moving target. It really does happen.

I was one of those that waved at everyone and still do if they make eye contact. I remember my son asking me how I knew so many people ---- it all starts with a smile or a wave!!!
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Old 06-13-2010, 09:42 PM   #4 (permalink)
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AMEN Mrs. Justice!!!!!

It's not the world that is messed up, its the ppl.I am just glad I was raised up on the older morals than the new ones.
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Old 06-13-2010, 11:33 PM   #5 (permalink)
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Is not Virtue it's own reward? It's a shame to think that many people will only act virtuously if they think they will be rewarded. Tsk.
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Old 06-14-2010, 03:16 AM   #6 (permalink)
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I would think that just being a "good citizen" and knowing that you were helpful in getting someones else's property back to them, and knowing that you did the right thing, would be "reward" enough............
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Old 06-14-2010, 08:24 AM   #7 (permalink)
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You probably screwed UHaul by returning the stolen trailer.It may be they wouldhavereceived more than what the trailer was worth in insurance re-embursements
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Old 06-14-2010, 10:53 AM   #8 (permalink)
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While I've had generally good luck with the local U-Haul locations, it's U-Haul Corporate that is the problem.

What I learned years ago is that Corporate won't pay to repair any problems with their trucks or trailers UNLESS they're on the road, currently rented by a consumer. They expect the local shops to pay the repair bills otherwise, so the local shops don't ever fix anything they don't absolutely have to.

Years ago (1998) I moved from Omaha to the Bay Area. I rented a 14' U-Haul truck. The thing turned out to be a total POS. The front-end alignment was way off, both front tires were bald on one side, it pulled to the right like crazy, and it blew several tires while en route. I had to have all this work done along the way, which cost me time.

When I got where I was going, I complained to U-Haul about it and wanted a partial refund. All I ended up getting as $50 out of a $500+ rental. The guy I dealt with was like a slimy used car salesman who had every excuse in the book as to why it should be okay for me to deal with that bullshit.

I have never rented any U-Haul trucks since, and never will again.

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Old 06-14-2010, 11:25 AM   #9 (permalink)
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A couple of years ago I was with family headed home. It was hot outside and I saw a lady in a nice mercedes on the side of the road with a flat tire. So I did what I thought was right and stopped to help. The tire was worn down on one side to the bare metal,which caused the tire to go flat. I told her she needed to have her tires rotated often and she just kinda looked at me funny. So, halfway through changing the tire, a trooper pulled up and approached me and asked if I knew this lady, I said no. He says, you mean you just stopped to help her? I said yeah, is that ok? He says sure, that he doesen't see this much anymore. So I finished and the trooper thanked me and she just said you're done? Ok, see ya, and took off. I felt good that I could help her, but was shocked at the behavior. I know this is not a u-haul story, just road related. Another time I was headed north in Mississippi on I59, and saw something ahead in the road. As I got closer it was a trooper in the middle of the right lane, weapon drawn, aimed at the driver of a car on the shoulder. That was freaky!
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Old 06-14-2010, 11:46 AM   #10 (permalink)
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Iwas not after a reward. Ido like to do what I can to help folks out. Istop for anyone broke down if they look half way trusting. Ido have someone on my cell phone if things go wrong.

My point is like Rob says "it's U-Haul Corporate that is the problem". Ido the right thing and it means nothing to U-Haul. Iwas willing to pull the trailer 40 miles for a small fee if they would have hired me. Iwas treated like dirt and that's why Iposted.

If Ilost something worth $5000 Iwould offer way more than $10 if a nice person returned it. The reward system makes people want to do good things.

James, tell us about your virtuous story. Ever help anyone?
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