After my bad experiences with them both in terms of customer service and treatment on their forum by their so-called moderators, I have no interest in trying to tell anybody there or give them a second chance.
IMO that place has aboslutely NO business running an ATV forum. They should farm it out to an unbiased third party. They spend way too much time trying to stop people from talking about competing products or even mentioning certain people's names. Try posting "Dirty Howie" over there and see what happens.
I have witnessed some heavy handedness on the part of some of their forum administrators. It is my opinion that some of their comments, actions and views are not necessarily sponsored by or shared by the HighLifter folks. I was around that forum in the very early days and most of those administators were just early users. They applied for an were allowed the position of administrator.
Most of those guys are sponsored in some way by HighLifter. Some are provided "testing" products while others are afforded other "perks". Sometimes in their overactive loyalty to their benefactor, they get a little carried away.
I am still a active forum member over there but mostly just read what others have got to say. I really enjoy this forum and hope that it continues on it's current path. I will continue to do business with HighLifter until they do me like they reportedly did you. At that point, I will do business elsewhere.
I don't intend to build my Rincon like I did my Foreman so I won't be buying that much from HighLifter anyway. Enjoy and try to keep the rubber side down!