Hey guys I sent this letter in to Moose about 2 weeks ago. I have not heard from them yet. Getting ready to step up the efforts. I figure I would post it here as my review of the product...
Hello,
My name is Mark XXXXXXXX and I recently bought your "EXECUTIVE REAR STORAGE
TRUNK". I have had it out a total of 3 times and I am very unhappy with
your product.
First: The trunk has been warped since the time of purchase. This causes
the center trunk not to sit correctly in it's designated position. I
purchased it at the same time I bought my Rincon so the center piece was not
on the unit when I decided to buy it (didn't notice how poorly it fit
together). Once I got home I noticed it was bad and hoped that once I got
it strapped into place it would be corrected. This was not the case. To
this day it still fits together poorly.
Second: The trunk does NOT keep what I put in it clean or dry! After the
first use I was extremely upset to see what I put in the trunk was
practically as dirty and as wet as the outside of the trunk. This was
extremely upsetting considering I purchased the trunk to keep important
items clean and dry. Mind you this was after casual trail riding.
Third: One of the straps broke the third time I had it out! This is what
finally prompted me to write you this letter.
I never rode with a passenger on the unit. As a matter of fact, I never had
anyone sit on it. Like I stated earlier I purchased this trunk to keep my
items clean, dry, and safe. I was also hoping to get some back support from
the trunks center unit but it doesn't fit properly. It does not meet any of
my needs due to it's poor construction. The fact that the strap broke under
such casual use make me think that the trunk might even be unsafe! Now I
paid almost $400 dollars for this item and feel like I was taken advantage
of. I honestly believe that Honda would never pick a company to provide
loyal customers accessories without meeting their high standards. I am
hoping this is a isolated incident and Moose Utilities is willing to make it
right. Please respond to this as soon as possible.
Hello,
My name is Mark XXXXXXXX and I recently bought your "EXECUTIVE REAR STORAGE
TRUNK". I have had it out a total of 3 times and I am very unhappy with
your product.
First: The trunk has been warped since the time of purchase. This causes
the center trunk not to sit correctly in it's designated position. I
purchased it at the same time I bought my Rincon so the center piece was not
on the unit when I decided to buy it (didn't notice how poorly it fit
together). Once I got home I noticed it was bad and hoped that once I got
it strapped into place it would be corrected. This was not the case. To
this day it still fits together poorly.
Second: The trunk does NOT keep what I put in it clean or dry! After the
first use I was extremely upset to see what I put in the trunk was
practically as dirty and as wet as the outside of the trunk. This was
extremely upsetting considering I purchased the trunk to keep important
items clean and dry. Mind you this was after casual trail riding.
Third: One of the straps broke the third time I had it out! This is what
finally prompted me to write you this letter.
I never rode with a passenger on the unit. As a matter of fact, I never had
anyone sit on it. Like I stated earlier I purchased this trunk to keep my
items clean, dry, and safe. I was also hoping to get some back support from
the trunks center unit but it doesn't fit properly. It does not meet any of
my needs due to it's poor construction. The fact that the strap broke under
such casual use make me think that the trunk might even be unsafe! Now I
paid almost $400 dollars for this item and feel like I was taken advantage
of. I honestly believe that Honda would never pick a company to provide
loyal customers accessories without meeting their high standards. I am
hoping this is a isolated incident and Moose Utilities is willing to make it
right. Please respond to this as soon as possible.
